Refund Policy

All payments for paid plans, whether monthly or yearly, are final and non-refundable. We do not provide refunds or credits for partially used billing periods, unused features, downgrades, or failure to use the service.

You may cancel at any time from your account. Your paid access continues until the end of the period already paid for. You will not be charged again after cancellation, but we do not provide pro-rata refunds for the remaining period.

Before subscribing, you can use the full free analysis (dashboard, findings and report) to evaluate whether the service suits your needs. Plan limits are shown on the Pricing page.

Nothing in this policy limits rights you have under consumer protection law that cannot be excluded (for example statutory withdrawal rights in the UK/EU, or rights under South Africa's Consumer Protection Act and Electronic Communications and Transactions Act, where they apply). Where such rights apply, the highest applicable level of rights applies.

By subscribing and starting to use a paid plan immediately, you request immediate access to the service and acknowledge that, where the law allows, you lose any right to withdraw once the service has started.

Paddle.com is our Merchant of Record. Paddle processes payments, invoices, taxes and payment-related customer service. Paddle's Buyer Terms and Refund Policy also apply to your purchase.

We will investigate and correct genuine billing errors and duplicate charges. Contact us promptly with the account email, charge date and amount. Do not send full card details.

Please contact us before starting a chargeback so we have a fair opportunity to resolve the issue. An unjustified chargeback or payment dispute may lead to suspension of the affected account while it is investigated.

Questions about this policy or a billing error: hello@curiosityxinsights.com. Also see our Terms of Service.